Hi @WeaveSL,
Thank you for posting that screenshot! That is your speed from your device, and it would be helpful for us to see the speed from your modem as well. This will help us compare the two speeds, like in this example below:
In order to do that, please run a speed check using https://speedcheck.viasat.com/ through the Viasat Browser while logged in with your My Viasat credentials and send us a screenshot? (You can find more instructions here: How to run a speed test from my modem?). This will help us diagnose your problem.
Best,
Cat