I had to cancel my service on Jan. 31st and was told I will get boxes to ship the equipment back. How long does it take to get the boxes.
Sorry to hear about your disconnect.
Here on the Forum, we focus on solving technical issues, so whenever you have time, please call Customer Care for Residential Customers at 855-463-9333.
You can also give this article a look, it has all of the information regarding the equipment returns after a disconnect: Returning leased equipment, fees and instructions.