No service most of the month

Once again, last three days , no internet, I get more service coming off of the internet than with. Utterly ridiculous
You pay all month for service you don’t have!
This is a never ending battle for me and no one should have to deal with this. Thank god I don’t work from home everyday, I would have lost my job because you can’t work from home with this “so called Internet service”

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Hi, @Mgetridge,

Sorry about that bad experience!

I know it’s bad enough to have internet issues, but whenever you have such issues, please also send us a screenshot of a speed test result. That is usually very helpful for troubleshooting.

I did some overall checks and could not find any issue at this moment. Could you run some speed tests to help us out on the investigation?:

Here are the instructions:

1 - Open the Viasat browserthis test won’t work on other browsers;
2 - Go to this website: Viasat Speed Check | Home
3 - Log in using your My Viasat account
4 - Run the test (wait for both tests - modem and device - to complete)

By following those steps, we’ll have access to the test results.

If it’s not possible to download the Viasat browser, then please run the test and send us a screenshot of the results.

Sorry for the inconvenience, and thanks for the cooperation!

Please tell me why I have no service yet again
I have to go off the server to get service!
So angry

Hi @Mgetridge ,

Upon a first look, your account seems to have no problems, and your modem shows good speeds at this time:

There is also no outage or maintenance going on in your specific network area.

This is why my colleague previously asked you for the full speed diagnosis – it helps us eliminate all other factors.

When you run the tests from the Viasat browser, we can see “Speed from your device” and most importantly “Speed from your modem”, which is greatly useful to identify discrepancies in the speeds, such as in this example below:

You can download the Viasat Browser here:

  • After you install the browser, you need to be logged in on
    • To do that, click “Login” in the upper right corner of the menu, as indicated in the picture below.
    • The credentials for this login are the same as the ones you use for My Viasat.


Please wait for both tests – modem and device – to complete before closing the tab. When you finish, we’ll be able to see all results from our side.

Thank you,