Hi, @Mgetridge,
Sorry about that bad experience!
I know it’s bad enough to have internet issues, but whenever you have such issues, please also send us a screenshot of a speed test result. That is usually very helpful for troubleshooting.
I did some overall checks and could not find any issue at this moment. Could you run some speed tests to help us out on the investigation?:
Here are the instructions:
1 - Open the Viasat browser – this test won’t work on other browsers;
2 - Go to this website: Viasat Speed Check | Home
3 - Log in using your My Viasat account
4 - Run the test (wait for both tests - modem and device - to complete)
By following those steps, we’ll have access to the test results.
If it’s not possible to download the Viasat browser, then please run the test and send us a screenshot of the results.
Sorry for the inconvenience, and thanks for the cooperation!