No service again

Hi @jenncorr28,

I’m sorry to hear about this bad experience.

It seems like you have a mispointed antenna, which generally causes bad connectivity and possible offline events.

You might want to consider attempting a self-repoint. You can find information about self-repoints here: Can I repoint my Viasat antenna on my own?

If a self-repoint doesn’t sound viable, then we can request a technician visit to repoint your antenna and improve your experience.