Install Key for Antenna Repoint

Hi @Tomjones7888,

I created this new topic to keep track of your case.

I see that your account has been offline for a few days. Was there bad weather or something else that could have moved your antenna? If not, then it might be something other than an antenna mispoint.

Anyway, I am sending you the install key you requested over a private message.

Thanks,

Nacho

I got a new roof installed and had to move the dish. Weather and all that has been ok. Just trying to get it realigned.

Hi @Tomjones7888 ,

I can see that you already got your install key from an admin. Please let us know if you face any issues when repointing your antenna.

Thanks,
Leonardo

I am having issues aligning my antenna. It will not catch a beam even if I spin it 360 degrees. It does the heartbeat tone. And occasionally a high/ low tone. But that’s it.

Is my equipment possibly damaged?

When using the alignment feature on the app it stays at zero for all 3 parameters no matter how the dish is pointed

Hi @Tomjones7888 ,

Thank you for attempting it yourself. Since it seems like the situation with your antenna is a bit more complex, I will go ahead and schedule a technician visit for you free of charge.

Thanks,
Leonardo

Hi @Tomjones7888 ,

Did the technician visit happen? Was your antenna successfully re-installed?

Thanks,
Leonardo