Poor service response

Connectivity
1

Do to issues with tree foilage I have asked that a service tech be sent to my home to move the location of the dish. I have had 3 appointments all cancelled after the 3 hour time window had expired. I have trying to get someone here since early September. I also pay the extra A$9.99 for easy care service. Anyone else have issues?


  • Problem description: Intermittently losing connectivity
  • What were you doing?: None of the above


This post was generated on SpeedCheck
2

Hi @Johnfdolan,

Sorry to hear about this bad experience.

I’ll redirect your case to the field operations team for them to reschedule your tech visit.
I’ll also send you a DM asking you for your best contact number.

Thank you,
Avner

7

Hi @Johnfdolan,

Upon checking on the system I see that the tech visit scheduled for you was completed earlier today.

How did that go? Did your dish get relocated as you asked?

Thank you,
Avner