No internet since new billing cycle

Hi @cecepadilla,

The SpeedCheck result you shared
was taken while you were not connected to Viasat, and you shared the same one again in your last reply.

I need you to take another test, now connected to Viasat, and we need the test from the modem too.

You’ll need to use the Viasat browser, go to the Viasat speed check app, and run the test.

You can see all the instructions on the tutorial here: How to run a speed test from my modem? - Slow Speeds - Viasat Support Forum

It’s important for us to see the information/results from your modem.

Thank you,