Viasat has been a horrible experience, Video Quality has been a huge issue , can’t watch or load Disney plus , or Amazon Prime Movies without having to re load it 30x , I don’t get my download speeds that I pay for and every time it rains my Wi-Fi goes out , viasat has treated me very poorly , I asked to speaking to a higher up and they told me it would take 14 days and I never got a call! The guy who installed my satellite destroyed my yard and left his trash all over my yard! I’m being billed 99.99$ a month and feel overcharged and disrespected! This is unacceptable viasat and you don’t care about your customers
Thanks for your message, and sorry for the bad experience!
I’m checking the speed issue now, once I have more feedback I let you know
Please, when you have a chance, run a modem speed test, as follows:
1 - Open the Viasat browser – this test won’t work on other browsers;
2 - Go to this website: Viasat Speed Check | Home
3 - Log in using your My Viasat account
4 - Run the test (wait for both tests - modem and device - to complete)
If you follow the above steps, I’ll be able to see the results without you sending us any screenshots.
I’m asking for that test because I could not reproduce the bad speeds, so the issue could be related to the Wi-Fi only.
Thanks for your cooperation!