I have reset the modem a couple of times.
Hi @Wcain9801 ,
We’re sorry for the issues with your TV. Could you kindly run an advanced speed check? The advanced speed check shows your device and modem speeds separately, as well as a few other bits of information that can help us better identify the issue. Here’s an article with detailed instructions on how to run it: How to run a speed test from my modem?
Please also run a test from fast.com (this test will verify video speeds specifically) as soon as you finish running the Viasat Speed Check. Please make sure to click “Show more info” and share a screenshot with the complete results.
These two tests will provide us with detailed information that will help us investigate.
Hello @Wcain9801 ,
We’ve just added 30 GBs of priority data to your account. If you receive an email saying you “purchased” this data, please ignore it – this is free of charge.
We noticed that you are out of priority data, so I asked Nathalia to add more data (free-of-charge) to your account.
It looks like your service area is a bit more congested than the average, so the speeds when out of priority data are not great. In general we would recommend trying to stay within the priority data allowance in order to have the best speeds possible. Could you please check if this helps with the issues you have been experiencing?
If your issue persists, could you please provide more details on it?