Buffering - losing connections

We started using this two months go. Terribly disappointed. Says we use up our high speed almost immediately. Not sure how as it’s two people who are not high tech living I. The house. 23 left Verizon to get better service but at least with them it was consistent. We can’t even watch a tv show without buffering through the entire program. Need help or will leaving and posting how awful this internet is - it’s like we stepped back in time

Hi, @Milnermel,

Thanks for your message! I’m checking that now, and once I have some feedback I’ll let you know.

Hi, @Milnermel,

About the data usage: we can check the details of your usage, but first we need your permission. If you agree with that, I can send you a private message with all usage details of the current billing cycle.

About the connection issue: when you have a chance, please run a speed test from the modem, as follows:

1 - Open the Viasat browserthis test won’t work on other browsers;
2 - Go to this website: Viasat Speed Check | Home
3 - Log in using your My Viasat account
4 - Run the test (wait for both tests - modem and device - to complete)

By following those steps, we’ll have access to the test results, which will help us understand and fix the issue.

If it’s not possible to download the Viasat browser, then please run the test and send us a screenshot of the results.