No internet since new billing cycle

Hi @cecepadilla,

I noticed that the speed test you sent doesn’t have Viasat as
ISP. Based on that I’d like to ask you to proceed with the following steps:

1 - Question: Do you have a bad connectivity experience only while using streaming services or also in other scenarios?
2 - Make sure you’re connected to Viasat
3 - Run a SpeedCheck test following this tutorial for us to have all the metrics we need: How to run a speed test from my modem?
4 - Run a test on
5 - Share with me both test results from steps 3 and 4.

Thank you,