My download speeds are very slow

Hello @jandjmaybach,

Thanks for contacting us, and I’m really sorry you’re experiencing such slow internet. We’re conducting an investigation into the issue you’ve reported, and would appreciate it if you could provide us with some further information.

  1. For how long have you been having those slow speeds, could you provide an initial date?
  2. Do you experience those slow speeds at any particular time of day, or is it all throughout the day?
  3. Could you please run a few advanced speed checks (from this article: How to run a speed test from my modem?) at different times of day and share the results with us so we can compare it to our own data?

Thank you,