Greetings,
This is an ongoing issue that I have been working with one of your engineers on and I am waiting for action that they said last week was being elevated to a priority and should be taken care of by this last Monday. Today is Wednesday and it has not as yet been addressed and I am wondering if the severe weather in Calif recently could be causing the delay. At any rate, I am waiting for your techs to remote in to my modem/router and statically map it’s IP address to the mac of the modem using an IP address that is appropriate for my state of NH. I am currently unable to run some apps that can only be run if it shows that I am a NH resident. The engineer that I have been working with stated that this would solve the problem.
Thank you
Hi @bagster
As this issue concerns a lot of your private data (IPs, MAC etc.), I’ll reply on our private thread. 
For public knowledge, closing this topic as the issue is being worked on via private message.
If you have a similar issue, please start a new topic.