Low speed download

Slow Speeds
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1

Service Tech finally came after month wait. Down load speeds still low & connection intermit
tent.

2

Hi @jlangford ,

Sorry about that experience.
To better investigate your issue, we need your account number, unfortunately I couldn’t find it based on your email.
I will send you a private message so that you can provide it.

Thanks,
Isabela

5

Hi @jlangford

When you have time, can you please run a few tests using the guide below?

  • You can download the Viasat Browser here: https://browser.viasat.com/.
  • After you install the browser, you need to be logged in on speedcheck.viasat.com.
    • To do that, click “Login” in the upper right corner of the menu, as indicated in the picture below.
    • The credentials for this login are the same as the ones you use for MyViasat.

image

When you run the tests from the Viasat browser, we can see “Speed from your device” and most importantly “Speed from your modem”, which is greatly useful to identify discrepancies in the speeds, such as in this example below:

image
image1474×285 46.2 KB

I know this is a bit more cumbersome than just running a normal test, but the complete diagnosis helps us eliminate other factors.

:exclamation: The Modem Speed Test is currently not compatible with iPhone/iOS devices. If you don’t have an Android mobile device, please run the test on a computer.

Thank you!