Long Buffering 20+

Video Quality
1

Trying to watch live TV and getting 20+ seconds of buffering every few minutes.

4

Hi @ZVanT99

Did you manage to run a fast.com test from your TV when you experienced the buffering issue?

7

Will have to do that next time.

8

Buffering again today watching live TV. On and Off.
Fast.com shows 22!

10

Hi @ZVanT99 ,

It seems like you were temporarily disconnected from the Data Saver. I activated the feature again on your account. The video download speed was set to 5.5 Mbps as it was previously.
Could you please try to run a test on fast.com again and share the results with us?

Thanks,
Isabela

11

Fast now shows 4.8. No buffering issues tonight.

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1 Like
12

Fast shows 4.7, but buffers watching live TV

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14

Hi @ZVanT99 ,

I’ve noticed that there has been adverse weather in your area recently, which may be affecting your signal. While this can be expected, upon reviewing your setup, I’ve also identified some potential faults in your physical equipment that could be contributing to your poor experience.

To address this issue, I’ll be reaching out to our field operations team to schedule a technician visit. They will check your equipment and work on finding a solution to your problem. You can expect them to contact you shortly to coordinate the best day for you to receive the service.

Thanks,
Isabela