Buffering especially on Prime Video

[Nacho]

@bushmaster18

Buffering all the time, especially on Prime Video. Never had this problem before and I am paying for good speed and barely getting 2 Mbps most of the time. Someone please fix this problem.

Hi @bushmaster18,

I created this new thread to keep better track of your case. We will take a look at your account and hope to have an update soon.

Thanks,

Nacho

[bushmaster18]

Thanks for the support, I hope it helps.

[bushmaster18]

Thanks Nacho. I have done all that I can do to fix this problem but to no avail. Thanks for your help and I hope it works.

[Leo]

Hi @bushmaster18 ,

We’re very sorry for the delay in getting back to you. Did you notice if the buffering happens all day long or during specific times?

Secondly, could you please perform an advanced speed check? The advanced speed check includes speeds from both device and modem and you can read detailed instructions on how to perform it here: How to run a speed test from my modem?. Please also leave your modem online without turning it off while we’re still troubleshooting.

Thanks,
Leonardo