On this page: https://eguide.field.viasat.com/video-category/viasat-2-point-and-peak/ you have multiple videos available, looks like they are hosted at vimeo.com.
I would like to download them to my laptop, so If have to repoint my dish I can view them, but it is not currently an option. Could you make them downloadable please?
I have no cellular phone coverage where my viasat is installed, so I would not be able to view the videos.
Thank you.
Michel
Hi @micheldegive
Unfortunately the videos aren’t available to download.
However, you have the add-on “EasyCare” so you can schedule a service call to resolve an antenna mispoint/relocation at any time with Customer Care at 855-463-9333.
Hi again @micheldegive
We’re speaking with the team who owns that Eguide website and the tutorials to see if there is a way to make them downloadable. I’ll let you know as soon as we have any updates
I think that would help a lot of ppl like us who want to watch the videos but don’t have either 4G or their Viasat internet is down.
I am planning on cancelling Easycare to reduce the cost, which is why I want the videos in case I need to repoint.
Hi again @micheldegive
Sorry about the slow update.
We haven’t been able to make the guides downloadable yet.
Also, your modem seems to be currently offline on our side, is everything all right?
Thanks for the update.
It’s a in a log cabin at 6000ft, likely buried in snow and no electricity right now…
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