On this page: https://eguide.field.viasat.com/video-category/viasat-2-point-and-peak/ you have multiple videos available, looks like they are hosted at vimeo.com.
I would like to download them to my laptop, so If have to repoint my dish I can view them, but it is not currently an option. Could you make them downloadable please?
I have no cellular phone coverage where my viasat is installed, so I would not be able to view the videos.
Thank you.
Michel
Hi @micheldegive
Unfortunately the videos aren’t available to download.
However, you have the add-on “EasyCare” so you can schedule a service call to resolve an antenna mispoint/relocation at any time with Customer Care at 855-463-9333. ![:slight_smile: :slight_smile:](https://emoji.discourse-cdn.com/twitter/slight_smile.png?v=12)
Hi again @micheldegive
We’re speaking with the team who owns that Eguide website and the tutorials to see if there is a way to make them downloadable. I’ll let you know as soon as we have any updates ![:slight_smile: :slight_smile:](https://emoji.discourse-cdn.com/twitter/slight_smile.png?v=12)
I think that would help a lot of ppl like us who want to watch the videos but don’t have either 4G or their Viasat internet is down.
I am planning on cancelling Easycare to reduce the cost, which is why I want the videos in case I need to repoint.
Hi again @micheldegive
Sorry about the slow update.
We haven’t been able to make the guides downloadable yet. ![:confused: :confused:](https://emoji.discourse-cdn.com/twitter/confused.png?v=12)
Also, your modem seems to be currently offline on our side, is everything all right?
Thanks for the update.
It’s a in a log cabin at 6000ft, likely buried in snow and no electricity right now…
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