Install key to repoint antenna and have connection again

Im requesting an install key so we can repoint our viasat antenna .

Hi @ashley.barron1988,

Since the install key is private information I’ll reach out to you in a DM to send it to you,
you should receive a notification.

Thank you,
Avner

Hi, @ashley.barron1988,

Did you try to repoint your antenna? I see that your terminal is offline.

Let us know if your modem has stopped working. We can arrange a service call for you.

Hi @ashley.barron1988

Did you manage to repoint the antenna successfully? Our system no longer shows the warning for a mispoint on your account.

Looks like your modem came back online on November 18, with no other drops in online status after that. How has your connection been since then?