MITe not running on new Android versions

1

Continuing the discussion from Dish knocked by storm, point & peak not working:

@kijr, I am creating this new topic to better keep track of your post.

You were talking about the MITe app, right? What is the Android version of your device?

Thanks,

Anderson

4

Android 13 on a Samsung phone

Thanks
Ken Iversen

5

Hello, @kijr ,

I’d like to contact the app development team to ask about this, do you think you could send me a screenshot of the error you’re getting so I can include it for them?

Thanks,
Gregório

6

Screenshot_20230531_143441_Google Play Store
Screenshot_20230531_143441_Google Play Store1440×2911 167 KB

7

Thanks for sending the screenshot @kijr, we will escalate the issue to the MITe team and hope to have an update soon.

9

Hi @kijr,

Are you trying to repoint your antenna using MITe? We are just trying to understand your use case, to see if we can give an alternative recommendation.

Thanks,

Nacho

12

Hi, @kijr,

The MITe app was replaced by another one – Viasat Tech Tools (VTT) – which is why MITe did receive more updates and will only work on older versions of Android.

Unfortunately, the VTT app is not intended to be used by customers, but only by the company technicians.

There is a way of doing repoint without those apps, though. If you are interested in learning that, here is the tutorial: ViaSat-1/SurfBeam 2 Point and Peak Job Aid » Viasat eGuide

I checked the status of your equipment and it looks like your antenna is not mispointed. Is there any issue you want to report?

Thanks,

Anderson

13

No issues other than just wanting to confirm antenna is properly aligned. We had lots of snow and heavy winds this winter and spring and want to make sure signal is strong.

14

Ok, got it, @kijr,

I can see in almost real-time the health of your antenna “return link” (which means the communication from your antenna to the satellite) and it is great now, so it looks like the weather did not misalign it.

Let me know if there is anything else we can help with.

Thanks,

Anderson