Adjustment of my satellite dish

Hi the plow bumped my satellite dish and I’m hoping to adjust it my self with your help if possible I think I need an access key

Hi @kimteal20

I’ve sent you a private message with the install key. :slight_smile:

I’ve pointed my dish to the viasat 2 satellite but my modem is just blinking white and in the mite app it says no connection and won’t let put in a install key so I’m not sure what I need to do

Hi @kimteal20 ,

Did you follow all the steps in this guide? https://eguide.field.viasat.com/video-category/viasat-2-point-and-peak/

Do you have access to your modem page by typing the address in the first video?

Thanks,
Leonardo

I followed the directions but can not get a modem menu and it’s saying it’s not connecting to the satellite dish

@kimteal20

Please try reconnecting all cables and ensure they’re well plugged in, just for good measure, and try again. If that doesn’t work, could you kindly share a screenshot of your screen when you try to access your modem menu?

Thanks,
Leonardo

Hi again @kimteal20

I see that you had a successful service call on January 10 to repoint and re-peak your antenna, and it looks proper on our side. :slight_smile:

If you need any additional help, please let us know!