For better tracking and to keep this post updated, I’ll list here all of the issues you’ve currently reported in other posts and handle them here. Please let us know if you’d rather we tackle them all at once like I’m doing here or if you’d prefer to handle one at a time.
- Slow Speeds
- Video quality issues
- Cannot access your router
Points 2 and 3 might be connected, but we’ll investigate them both.
Could you kindly share with us an advanced speed check and a fast.com test as well?
I understand you’ve already run a few, but please note that the advanced speed check is a check run within the Viasat Browser and you have to be logged in to your My Viasat account when running it. That way, we will get a few more pieces of information such as your modem speeds along with your device speeds, which will help our investigation.
You can find instructions on how to run it here: How to run a speed test from my modem?
Lastly, for your router access issue, can you describe what you wish to access your router for? That way we can better assist you with it.
Thank you very much for your cooperation and attention.
Best,
Leonardo