Hello - I have had no luck with these 2 issues by contacting customer service via phone and email and hope you can help.
Item# 1: Technician came out on 9/25/23 to replace a modem and then proceeded to lose our internet service. Our internet service worked fine for 2 years until tech #1 worked on it. We had no internet service from that point until it was restored by another technician who came out on 10/4/23.
*Please issue a credit for this down time of 9/25 – 10/4.
Item# 2: I received a new Customer Agreement via email dated 9/25/23. I already have a contract dated 10/21/21. The only thing I signed for tech# 1 on 9/25 was to acknowledge he came out for service.
*Our original contract dated 10/21/21 per “B Term & Renewal” states that After the applicable Minimum Service Term, the term of this Agreement will automatically renew on a month-to-month basis.
*Please send documentation stating the Customer Agreement dated 9/25/23 is void.