Contact Issue and Credit Due/Please Help

[avnerjose]

Creating this post upon customer’s request on private message:

@glowe1

Hello - I have had no luck with these 2 issues by contacting customer service via phone and email and hope you can help.

Item# 1: Technician came out on 9/25/23 to replace a modem and then proceeded to lose our internet service. Our internet service worked fine for 2 years until tech #1 worked on it. We had no internet service from that point until it was restored by another technician who came out on 10/4/23.

*Please issue a credit for this down time of 9/25 – 10/4.

Item# 2: I received a new Customer Agreement via email dated 9/25/23. I already have a contract dated 10/21/21. The only thing I signed for tech# 1 on 9/25 was to acknowledge he came out for service.

*Our original contract dated 10/21/21 per “B Term & Renewal” states that After the applicable Minimum Service Term, the term of this Agreement will automatically renew on a month-to-month basis.

*Please send documentation stating the Customer Agreement dated 9/25/23 is void.

Thanks
The Lowes

[avnerjose]

Hi @glowe1, this is the public post I created for us, agents, to follow up on your case.