Hi @charlestonsoon,
I’m really sorry to hear about your experience with the Viasat service.
Do you constantly experience bad speeds or does it happen at specific times of the day?
Also, to help troubleshoot your issue, can you run a speed test from your modem and share the result with me?
You can take a look at the following at the following tutorial: How to run a speed test from my modem?.
Please make sure to use the ViasatBrowser and log in with your MyViasat account so we can see the result of your modem speeds.
Thank you,
Avner