Hi, @Kmck,
I’ll need your help to verify your internet.
When you have a chance, please run a speed test from your modem, as follows:
1 - Open the Viasat browser – this test won’t work on other browsers;
2 - Go to this website: Viasat Speed Check | Home
3 - Log in using your My Viasat account
4 - Run the test (wait for both tests - modem and device - to complete)
It’s important to use the Viasat browser and to be logged in before running the test, this way we can check the results remotely (and you don’t need to send us screenshots)