Hi @krewchief25,
It seems like you are accessing the wrong version of our speed tests app, the screenshot you’ve taken shows you were using our test instance.
Please access our app using this link: https://speedcheck.viasat.com/.
Also make sure to follow all the steps in this tutorial: How to run a speed test from my modem?.
For us to get all the metrics we need you have to use the Viasat Browser and you need to be logged in to your MyViasat account. You can find all the details on the tutorial, please let me know if you have any questions regarding this process.
Thank you,
Avner