Hi @rodandkathylopp,
I can see you ran a few tests by your other posts, but we’re not able to see them, since they’re not complete speed checks. When you get a chance can you please run a complete speed diagnosis using https://speedcheck.viasat.com? This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues and other factors.
You can find the complete instructions on how to run it here: How to run a speed test from my modem?
Please ensure you’re both using the Viasat browser and also logged in to your My Viasat account on the Speed Check website as well.
Thanks,
Leonardo