Slow Speeds on the Internet

My download speeds are 14.22Mpbs and Upload is 1.80Mpbs. Considering that a decent Download is 100Mbps and Upload of 10Mpbs, that is unacceptable. I pay close to $200 a month for my service. Would be nice to something at least closer to the “decent” scale. Please let me know what can be done to correct this. I do not do any gaming, streaming at all. Just normal, everyday research on the internet. Do research on vehicles and pets and watch videos on you tube.

Hi @Tay10497, thanks for posting, we are looking into your account/issue and hope to give you an update soon.

Thanks much Nacho. Cool name.

Hi @Tay10497 ,

We did take a look at your network and the results of our test, which show the modem speeds, were these:

I understand that this is very different from the experience you are having, which is what we’ll work to solve now. Could you run an advanced test using That way you can post here a picture showing your modem speeds along with the speeds you are getting, which would help us to look into the issue.

You can find detailed instructions on how to run this test by going to this article: How to run a speed test from my modem?

Could you also let us know if the weather has been clear where you are?