Hi @bpischke01 I’m sorry about this experience. I was able to find your account based on your email address, I ran a test from your modem and I’m seeing good speeds:
When you get a chance could you please run a full diagnosis using https://speedcheck.viasat.com? You will need to be on the Viasat Browser and logged in with your My Viasat credentials, here are some detailed instructions: How to run a speed test from my modem?
Also, could you please give us more details about this part below? Is this happening outside of the evening hours that you mentioned?
Thanks,
Nacho