Hi @bpischke01 ,
You have already been provided extra data so we can properly troubleshoot. This extra data will be reflected in your next bill, but a credit of the same value has been issued so you will not be charged at all.
Once you are able to run a new speed test during that period you can get back to us. If possible, please download the Viasat Browser and run the speed test from there while logged on so that the detailed speed test will be shown. For more instructions on the detailed speed test, please refer to this article: How to run a speed test from my modem?
Thanks,
Leonardo