Slow download and upload speeds

Hi @rcnlwright ,

I managed to find your account with the info you provided, thanks!

Right away I can see that your antenna has been mispointed for a while now, that may be the sole underlying cause of your slow speeds.

You might want to consider attempting a self-repoint. You can find information about self-repoints here: Can I repoint my Viasat antenna on my own?

If a self-repoint doesn’t sound viable, then we can look into scheduling a technician visit to repoint your antenna and improve your experience.