Hi @rcnlwright ,
I managed to find your account with the info you provided, thanks!
Right away I can see that your antenna has been mispointed for a while now, that may be the sole underlying cause of your slow speeds.
You might want to consider attempting a self-repoint. You can find information about self-repoints here: Can I repoint my Viasat antenna on my own?
If a self-repoint doesn’t sound viable, then we can look into scheduling a technician visit to repoint your antenna and improve your experience.