Hi @Sharon_Brown,
Let’s try to verify that the issue is Wi-Fi related. Could you please run a complete speed diagnosis using https://speedcheck.viasat.com/ and share the results with us?
It would be best if you run it from an Android phone or laptop that is located somewhere near the Smart TV you use to stream Netflix. This complete speed diagnosis might help us identify Wi-Fi issues. Here are some additional instructions: How to run a speed test from my modem?
Thank you,
Nacho