Speeds this is painful!

Slow Speeds
1

Look at my speed this morning!

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2

Hi @Alfredo_Ollivierre,

Sorry about this experience.

I just ran a test from your modem and see these speeds (which are good considering you are on a plan that offers download speeds up to 30 Mbps):

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The next time you run a test, could you please run a full speed diagnosis using https://speedcheck.viasat.com/? This will let you get the full picture (including the speeds your modem is receiving) which will help us identify Wi-Fi issues. Here you can find more info about this test: How to run a speed test from my modem?

Thanks,

Nacho

3

Customer posted this in another thread

4

Hi @Alfredo_Ollivierre,

I took a look at your account and can’t any offline event this morning. This makes me suspect that there might be issues in the Wi-Fi connection. As a first step to troubleshoot this issue, could you please run the complete speed diagnosis that I mentioned earlier in this thread?

Thanks,

Nacho

5

I have and did and still issues!!

6

Hi, @Alfredo_Ollivierre,

Could you send us the results of the test?

7

We’re centralizing this issue in this post:

8

You are expecting the speed we need to get things done.

9

I replied in this new (latest) case - Modem, Dead, Cable not the issue - #7 by Nacho

10

For future knowledge, this topic + two others from the same customer were centralized on a newer topic to reduce confusion.

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