Look at my speed this morning!
Sorry about this experience.
I just ran a test from your modem and see these speeds (which are good considering you are on a plan that offers download speeds up to 30 Mbps):
The next time you run a test, could you please run a full speed diagnosis using https://speedcheck.viasat.com/? This will let you get the full picture (including the speeds your modem is receiving) which will help us identify Wi-Fi issues. Here you can find more info about this test: How to run a speed test from my modem?
Customer posted this in another thread
I took a look at your account and can’t any offline event this morning. This makes me suspect that there might be issues in the Wi-Fi connection. As a first step to troubleshoot this issue, could you please run the complete speed diagnosis that I mentioned earlier in this thread?
I have and did and still issues!!
Could you send us the results of the test?
We’re centralizing this issue in this post:
You are expecting the speed we need to get things done.
I replied in this new (latest) case - Modem, Dead, Cable not the issue - #7 by Nacho
For future knowledge, this topic + two others from the same customer were centralized on a newer topic to reduce confusion.