Password change

[ashleyritchie1280]

I cannot for the life of me change my Wi-Fi password every time I try to put the number they give you in my URL it doesn’t go to the right page please help

[Nathalia]

Hi @ashleyritchie1280

Are you trying to access your SB2 Viasat Modem interface, or your Aria Router interface?
I see that you have them both on this account.

Your modem is the one that looks like this:

And your Aria Router is the smaller device connected to it:

For the instructions to change the password on your modem, please see if you can follow this guide:

1. Connect to your Wi-Fi network (you can alternatively do this with a cable connection to a laptop or desktop as well).

2. Open up your Internet Browser of choice and type the IP address: 192.168.1.1:8080
   

3. When Prompted, log in using the following credentials:
   -username: admin
   -password: admin

4. You should be able to change your network name and password, along with other settings, as can be seen on this screen:
   

After you’ve made the desired changes and saved them, the connection will be all set, and all you need to do is connect to it once more using the new credentials!

[Nathalia]

On another note, I see that your antenna has been mispointed for quite a while, and this may cause slow speeds, signal issues, connection drops, etc.

Are you able to self-repoint it using our Forum guide? (Linked below)

Can I repoint my Viasat antenna on my own?

The short answer is YES, you can repoint your own antenna! But there are a few IMPORTANT caveats that you must take into consideration before attempting to do it. Is your antenna actually mispointed? Before attempting to repoint it, please have a Forum admin confirm that there is a mispoint. Once the mispoint is identified, the Forum admin will request a technician visit, and also suggest reading this article for you to consider repointing it on your own, given that technician visits can som…

[Nathalia]

I also noticed you’re currently out of high-speed data.

If you use streaming apps a lot, you could be interested in our free Data Saver feature

You can read more about it here (and sign up for it if you wish!):

Announcing the Data Saver Feature Experiment!

Hi all, In response to the Viasat customers who have expressed a desire to bring back Video Data Extender feature, we have launched a new Data Saver Feature Experiment with the goal of trying to eliminate the problems of VDE (buffering, poor video quality) while preserving the data savings. If this sounds interesting to you, read on. At a high level, the idea is to enable the Data Saver Feature Experiment for customers who participate in exchange for their feedback. In particular, we want to k…

[Nathalia]

Hi @ashleyritchie1280

Were you able to change your Wi-Fi password?

[Nathalia]

@Nathalia

On another note, I see that your antenna has been mispointed for quite a while, and this may cause slow speeds, signal issues, connection drops, etc.

Please let us know if you cannot attempt the self-repoint so that we may request a service call for you.

Alternatively, you can also request a tech visit due to the antenna mispoint with Customer Care at 855-463-9333.

[Anderson]

Hi, @ashleyritchie1280,

Is it ok if I ask the field team to contact you? As Nathalia mentioned, your antenna is mispointed. We can request a visit to fix it if you’re available to receive the technician.

Thanks

[ashleyritchie1280]

Yes, that would be great if someone can come out, how much will that be?

[Anderson]

Got it, @ashleyritchie1280,

I’ll request the field team to contact you. No charges for this visit.

[Anderson]

Hi, @ashleyritchie1280,

I see that the tech visit was completed some days ago. How is the internet so far? Please let us know if you have any issues.

Thanks