Hi, @becmcentire,
Thanks for your message.
I need you to run a speed test from your modem and send me a screenshot of the results.
Please follow these steps:
1 - Open the Viasat browser – this test won’t work on other browsers;
2 - Go to this website: Viasat Speed Check | Home
3 - Log in using your My Viasat account
4 - Run the test
5 - Download the results (or take a screenshot)
6 - Send me the results in a direct message