Daily data usage seems wrong/impossible

My daily data usage shows 62 GB used in one day. How is that possible. It’s nowhere near my average daily usage. Another day shows 33 GB. I disagree with these numbers. How do I dispute?

Hi @val_garcia3

With your permission, we can have a look at your data usage for this billing cycle and run a full report – or for specific days, if you’d prefer.

Please let us know if you agree. :slight_smile:

Yes, I agree. Please run a report. 7/15 and 7/16 appear to be the only days affected, but you may run a full report if you think it’s necessary. Thank you.

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Hi @val_garcia3

Got it – we’ll run the report and let you know what we discover.

By the way, just as a heads-up, I see that your main usage overall comes from Real-Time Entertainment (what we usually call Streaming).

Here on the Forum, we have a free add-on to save up data when using streaming apps.

If that interests you, please have a look: Announcing the Data Saver Feature Experiment!

Hi, @val_garcia3,

I sent you the report over a direct message, you can check it here: https://forum.viasat.com/t/re-daily-data-usage-seems-wrong-impossible/4400

A single device caused the high usage on the days you mentioned.