My account shows we have used 74 gb today alone in data usage. That’s impossible. What’s going on here? That’s 1/2 of the data in 1 day and we have not used hardly any devices today. I just renewed the new month yesterday.
I agree that is crazy. Do we have your consent to look into the usage on your account to try to figure out what’s going on?
Yes please. You have my consent
Hi @Kshelly I sent you a DM with some more information!
Update from the customer: “Hi Cat. The tech came out and said the modem was bad and could have caused the issue with data consumption on Sunday. He replaced it and all is working.”