I’m so confused. I can’t understand how with in 6 days i have already supposedly used all my high speed data. I check a few emails in the morning, and only stream shows after my husband gets home from work.
Please explain this to me .
Sorry about this experience with Viasat. May I have your permission to take a look at your usage and give you a report on the findings?
I just sent you the usage report on our private message thread.
The summary of it is that about 70% of your monthly usage usually comes from streaming apps, so I think you would benefit immensely from our Free Data Saver Feature.
In case you’d like to know more about it: Announcing the Data Saver Feature Experiment!
I’ve added 30 GBs of high-speed data to your account while we finish up the investigation into your usage. Please ignore any email you receive ‘thanking’ you for the purchase, as this is free of charge.
Hi again @Lanettebeckman
Were you able to go over that Data Usage Report I previously sent you?
Please let us know if you have any doubts or require additional assistance!