Buy More Data Scam

Hi @KMR1985 ,

We’ve found your account, thanks.

I’ve run a test from our side and the results are good, even with your data spent, so there might be other underlying causes for your slow speeds, and we’ll investigate them with you in order to solve the issue.

In your experience when you still have data everything works well? Could you run an advanced speed check and share your results? An advanced speed check shows speeds from your device and modem and you can find detailed instructions here: How to run a speed test from my modem?. This test can provide us with better details on where the problem might be so we can pinpoint it.

If you give us your consent, we can look into your detailed usage and verify if there are any abnormalities there.

With that, we can verify where your data is going and what can be done to improve your experience.