Hi @eddiejim8282 ,
I’m sorry about your experience.
I see that right now the Upload on your modem is higher than you reported:
When you get a chance can you please run a complete speed diagnosis using https://speedcheck.viasat.com? This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.
Here are some instructions to run the test: How to run a speed test from my modem?
Thanks,
Isabela