Hi @Stacyslynn ,
I’ve added 20GB of extra data for you so that we can properly troubleshoot your issue. You will see this data on your next bill, but please rest assured as we’ve also credited you with the same value so you will not be charged for this extra data at all.
On that note, we’ve run tests on your modem’s speed and the results are great, which is not consistent with the experience you are having with your network, and we will investigate to figure out why.
Could you kindly share with us a picture or screenshot of your speed test? Here’s an article on how to run an advanced speed test: How to run a speed test from my modem?
Thanks,
Leonardo