Please reply to this request

Everytime i test my speed and call for help you jump me thru the hoops until I give up. I’m tired of paying for 100 mbps and getting 5. My cell hot spot is always at least twice as fast. If I stay with it long enough I’m told there is an outage in my area and your working on it. Is this the best you guys can do? I really would like to know!

Hi @jsummers196,

I took a look at your account and noticed that there is an issue causing additional congestion to accounts in your service area.

It appears like a fix will be deployed tonight, please let us know if you don’t see an improvement by tomorrow.

Thanks,

Nacho

Hi @jsummers196,

I just ran a test from your modem and the speeds are looking better now:

Please let us know if you saw any improvements in the experience since last night.

Thanks,

Nacho