WIFI Slow again

This is WIFI provably 10 feet away from my Modem. 12.2 Download and 3.6 Upload This is a Joke. You expect me to sit at my desktop with a cord then it runs good. Is that your thinking? Not mine, for $226.00 a month I better be able to go outside with my laptop this needs to be fixed or I want money off my bill because you can’t advertise that you have WIFI because ever time I complain to you about this you always say,
“Hook it up to the Modem” I WANT WIFI at a speed that I’m paying over $200 dollars a month for. That’s why I dumped HughesNet.
FIX IT or take money off my bill you sure don’t hesitate taking my money every month so figure out why this WIFI don’t work for crap. Last time when you Re-booted it from your side that worked for a while , little more then a week Maybe, figure out why it worked then but did not last? You think?

595

ms

JITTER

436

ms

DOWNLOAD

12.4

Mbps

UPLOAD

3.6

Mbps

Viasat

Spectrum