Wifi name is no longer showing up on my laptop and tv, but viasat modem is showing up blue. I can only get connected to wifi to my work laptop if i use the ethernet cord from the modem but cant get wifi to my tv nor my personal laptop. Without the ethernet cord, the wifi name is not showing up. I did a diagnosis on the viasat app and the error states something about a dish alignment (even when there were no strong winds or storms last weekend). Called viasat and they want to charge 93 bucks for a technician to come out or add the care package for 10 bucks more a month.
Paying 230 bucks for wifi and they still want to charge extra to come out? Cmon. First time hearing of this.
Hi @Zongievang
Thanks for reaching out to the Forum team! I’ve had a look at your account, and there is currently no hardware issue present (such as a mispoint or a dish misalignment).
Did this problem with the Wi-Fi name start recently? I’ve noticed that your modem is currently set to “Bridge Mode” – are you using an External Router, or only the Viasat-provided modem? Bridge Mode disables the Wi-Fi signal from the modem, so this may be the cause of your issue.
PS @Zongievang
I have disabled Bridge Mode on your Viasat Modem, so the Wi-Fi connections should return soon. The equipment will run a short reboot session of around 5 minutes – if you notice that your modem turns off for a while, this is why.
Let us know if you can connect to the Wi-Fi after that! 
Im only using the modem that viasat provided me.
1 Like
I took off the plug from the outlet last friday after work (to save energy), first time doing so. Then this past monday morning i plugged it back in and then the wifi name wasnt popping up anymore on any of my devices. Not sure if it was because i left the plug out for 3 days over the weekend.
Will let you know if it works. I did notice the disabling.
1 Like
Hi @Zongievang
I see that you spoke to a Customer Care agent on August 5, and they did a factory reset on your modem.
Was the Wi-Fi name still showing up for you after that?
All right, thanks!
Wifi works now. Im able to see and use the wifi name without plugging in the ethernet cord. I can finally go back to working wherever i want in the house instead of being stuck in one room with the cord.
Thank you so much! I have a home in minnesota but since my parents live here in OK I rented a place to be closer to them since theyre both unwell. Brought my work laptop down here and when wifi didnt work last week i was really close to just cancelling here and moving back to minnesota.
I was on call with support and did a reset on the modem and still didnt work, as soon as I agreed to a tech coming out for an extra 93 dollars i noticed the wifi working again. But as soon as i declined and stated i didnt need a tech anymore and we hung up, the wifi went back to not working without the ethernet cord.
Its working now so thank you so much for.your help 
1 Like
Hi @Zongievang
Good to know! I’m happy that we were able to solve your issue 
I’ll mark this current topic as Solved for now, but if you need any extra help, let us know!