Sorry in advance for the long post, just giving info I’ve seen asked for in other posts during my searching.
2 or 3 weeks ago, my speeds dropped dramatically. To the point I couldn’t even load web pages to pay bills.
I ran some speed tests via Ookla and found that my downloads were from .01MBS to MAYBE .3MBS.
I have disabled all VPN, Anti_Virus and plug-ins with no change. So, I thought maybe my router wifi was getting flaky so I plugged a hard line directly from the computer to the modem but again, no speed increase. I verified with both my desktop and laptop.
There have been some storms the past couple weeks but there is no change even when it is sunny.
Here is a screenshot of the most recent speed tests.
Hi, @navajo001,
Thanks for your message and for all info, that’ll help a lot.
We’re going to investigate that, and as soon as we have some feeback we’ll let you know.
It looks like someone made some changes last night and I was up around 17 MBPS overnight and for a while today but then back to the same slowness. New tests here
Still nothing. Do the techs even check these threads or is there a phone number I should call about the issue?
Hi, @navajo001,
Really sorry for the slow response, we’re actually still investigating that issue. I’ll keep you posted, and thanks for doing the speed tests!
Hi @navajo001
We’ve detected a few hardware issues with your setup upon further investigation. You might have noticed a high amount of connection drops besides the slow speeds.
You currently have an antenna mispoint, and an equipment problem between the cabling and the TRIA. These issues require a service call to be handled.
Can we go ahead and request this tech visit for you?
