Very slow speeds and barely do anything

My speeds are very slow and I have a business account with a unlimited internet plan 150 choice plan

Hi @Joshua_Sloan,

Thanks for sending your account number over a private message.

I think there might be something we can change in your configuration to help with this, but first I need to check with some engineering colleagues tomorrow morning (because we don’t want to break anything in this attempt).

I hope to have an update by tomorrow at noon.



Alright I hope you can cause my speeds between 6 and 11 are slow I appreciate it

Have you found out anything yet

Hi @Joshua_Sloan

Sorry about the slow reply.

We’ve rolled out a new configuration for your network, and it’s going to be in full effect about an hour from now.

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What is that gonna do

What’s changing the configuration do

Hi @Joshua_Sloan,

We moved your account to a network segment that seemed slightly less congested. Have you noticed any improvement in the speeds?



Little bit but at 6 to 11 it’s still little slow

Hi, @Joshua_Sloan,

When you have a chance, please run a speed test from your modem, as follows:

1 - Open the Viasat browserthis test won’t work on other browsers;
2 - Go to this website: Viasat Speed Check | Home
3 - Log in using your My Viasat account
4 - Run the test (wait for both tests - modem and device - to complete)

If you follow all the steps I mentioned above, we’ll be able to see the results on our side.

I’m seeing better speeds in your modem today, but we need to check if there is any issue with your Wi-Fi. That test will help us with that.