Very slow internet speed

Slow Speeds
1

The last time we had a Viasat Technician to diagnose our slow internet speed we were informed that a new satellite may be an option to us. How do I check if VS2 is available for our location?

5

Hi @brownd1961

I looked at your account info and it seems that you are in the range of our VS2 satellite.

I’ll investigate the possibility of migrating you to it, but you can also check with Customer Care about this coverage request at 855-463-9333.

Also, while we’re at it, you are currently on this plan:
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… But your area provides two other plans that are a tad more cost-benefit:

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… So I think the representatives from Customer Care could help you out with these account-related questions more in-depth! :wink:

10

Hi @brownd1961

I double-checked with the responsible teams about the possibility of migrating you but we don’t have coverage in that area, unfortunately.

For now, I believe the plans mentioned above (50 Mbps/100 GB, or 75 Mbps/150 GB) will serve you better, both regarding the cost and also reaching higher speeds. :slight_smile: