Very poor reception

Hi @Doug,

If you run the advanced check that Leo recommended earlier, you will get a set of results like on this example below. This will help us compare the speeds you get on your device to the speed you get on your modem, it might also help rule out Wi-Fi issues, and give us an insight on antenna signal quality.

From our end we can only run tests from your modem, and the speeds there look fine (see below), so you could really help us by running that advanced speed check and sharing the results with us.

Please let me know if you have any questions. Thanks.