Very low speeds and unable to watch a movie

Hi @Cathanwright,

Sorry about the slow reply. I just ran a test from your modem and I am seeing good speeds:

When you get a chance can you please use a laptop or Android phone to run a complete speed diagnosis using https://speedcheck.viasat.com? This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.

You can find the instructions on how to run it here: How to run a complete speed diagnosis?

Thanks,