Unstable connections, loss of connections. Weak signal

Hi @ceegee,

Sorry for your experience.

I have verified that, at the moment, your modem is reporting good speeds. When you get a chance can you please run a complete speed diagnosis using https://speedcheck.viasat.com? This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.

Here are some instructions to run the test: How to run a speed test from my modem?

Could you also describe what services are you attempting to use in which your devices report unstable network/weak security/loss of connectivity? Are these messages coming from your browser or a specific application?

Thanks,
Gualter.
Customer Facing Engineer